{"id":32303,"date":"2024-11-21T10:16:24","date_gmt":"2024-11-21T03:16:24","guid":{"rendered":"https:\/\/vtcpay.vn\/blog\/?p=32303"},"modified":"2024-12-11T15:06:01","modified_gmt":"2024-12-11T08:06:01","slug":"top-phan-mem-quan-ly-khach-hang-tot-nhat","status":"publish","type":"post","link":"https:\/\/vtcpay.vn\/blog\/top-phan-mem-quan-ly-khach-hang-tot-nhat.html","title":{"rendered":"Top ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung ch\u00ednh<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69d8418a75eff\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69d8418a75eff\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vtcpay.vn\/blog\/top-phan-mem-quan-ly-khach-hang-tot-nhat.html\/#1_HubSpot_CRM\" >1. HubSpot CRM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vtcpay.vn\/blog\/top-phan-mem-quan-ly-khach-hang-tot-nhat.html\/#2_Salesforce\" >2. Salesforce<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vtcpay.vn\/blog\/top-phan-mem-quan-ly-khach-hang-tot-nhat.html\/#3_Zoho_CRM\" >3. Zoho CRM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vtcpay.vn\/blog\/top-phan-mem-quan-ly-khach-hang-tot-nhat.html\/#4_Microsoft_Dynamics_365\" >4. Microsoft Dynamics 365<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vtcpay.vn\/blog\/top-phan-mem-quan-ly-khach-hang-tot-nhat.html\/#5_Pipedrive\" >5. Pipedrive<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vtcpay.vn\/blog\/top-phan-mem-quan-ly-khach-hang-tot-nhat.html\/#6_Freshsales\" >6. Freshsales<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vtcpay.vn\/blog\/top-phan-mem-quan-ly-khach-hang-tot-nhat.html\/#7_Insightly\" >7. Insightly<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vtcpay.vn\/blog\/top-phan-mem-quan-ly-khach-hang-tot-nhat.html\/#8_Bitrix24\" >8. Bitrix24<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vtcpay.vn\/blog\/top-phan-mem-quan-ly-khach-hang-tot-nhat.html\/#9_Mondaycom\" >9. Monday.com<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vtcpay.vn\/blog\/top-phan-mem-quan-ly-khach-hang-tot-nhat.html\/#10_VTC_POS\" >10. VTC POS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vtcpay.vn\/blog\/top-phan-mem-quan-ly-khach-hang-tot-nhat.html\/#Ket_luan\" >K\u1ebft lu\u1eadn<\/a><\/li><\/ul><\/nav><\/div>\n<p>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i \u0111\u1ec3 doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng. S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng (CRM &#8211; Customer Relationship Management) kh\u00f4ng ch\u1ec9 gi\u00fap t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c m\u00e0 c\u00f2n c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd gi\u1edbi thi\u1ec7u top c\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t hi\u1ec7n nay, ph\u00f9 h\u1ee3p v\u1edbi nhi\u1ec1u lo\u1ea1i h\u00ecnh doanh nghi\u1ec7p.<\/p>\n<ul>\n<li><em><strong><a href=\"https:\/\/vtcpay.vn\/blog\/quy-trinh-quan-ly-nha-hang-hieu-qua-va-chuyen-nghiep-nhat.html\">Quy tr\u00ecnh qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng hi\u1ec7u qu\u1ea3 v\u00e0 chuy\u00ean nghi\u1ec7p nh\u1ea5t<\/a><\/strong><\/em><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"1_HubSpot_CRM\"><\/span><strong>1. HubSpot CRM<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>HubSpot CRM<\/strong> l\u00e0 m\u1ed9t trong nh\u1eefng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng h\u00e0ng \u0111\u1ea7u hi\u1ec7n nay, \u0111\u1eb7c bi\u1ec7t ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p nh\u1ecf v\u00e0 v\u1eeba.<\/p>\n<p>T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/p>\n<ul>\n<li>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n, t\u1eeb vi\u1ec7c theo d\u00f5i th\u00f4ng tin \u0111\u1ebfn x\u1eed l\u00fd giao d\u1ecbch.<\/li>\n<li>T\u00edch h\u1ee3p nhi\u1ec1u c\u00f4ng c\u1ee5 ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng.<\/li>\n<li>Giao di\u1ec7n tr\u1ef1c quan, d\u1ec5 s\u1eed d\u1ee5ng.<\/li>\n<\/ul>\n<p>\u01afu \u0111i\u1ec3m:<\/p>\n<ul>\n<li>Phi\u00ean b\u1ea3n mi\u1ec5n ph\u00ed v\u1edbi nhi\u1ec1u t\u00ednh n\u0103ng c\u01a1 b\u1ea3n.<\/li>\n<li>T\u00edch h\u1ee3p v\u1edbi nhi\u1ec1u \u1ee9ng d\u1ee5ng ph\u1ed5 bi\u1ebfn nh\u01b0 Gmail, Outlook, v\u00e0 Slack.<\/li>\n<\/ul>\n<p>HubSpot CRM l\u00e0 l\u1ef1a ch\u1ecdn l\u00fd t\u01b0\u1edfng cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t n\u1ec1n t\u1ea3ng CRM mi\u1ec5n ph\u00ed v\u00e0 linh ho\u1ea1t.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Salesforce\"><\/span><strong>2. Salesforce<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Salesforce<\/strong> l\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng cao c\u1ea5p, \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p l\u1edbn tin d\u00f9ng nh\u1edd kh\u1ea3 n\u0103ng t\u00f9y ch\u1ec9nh v\u00e0 m\u1edf r\u1ed9ng m\u1ea1nh m\u1ebd.<\/p>\n<p>T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/p>\n<ul>\n<li>Qu\u1ea3n l\u00fd quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 ti\u1ebfp th\u1ecb chi ti\u1ebft.<\/li>\n<li>T\u00edch h\u1ee3p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) gi\u00fap ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng.<\/li>\n<li>H\u1ed7 tr\u1ee3 \u0111a n\u1ec1n t\u1ea3ng, t\u1eeb m\u00e1y t\u00ednh \u0111\u1ebfn \u0111i\u1ec7n tho\u1ea1i.<\/li>\n<\/ul>\n<p>\u01afu \u0111i\u1ec3m:<\/p>\n<ul>\n<li>Kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng linh ho\u1ea1t, ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p l\u1edbn.<\/li>\n<li>H\u1ec7 sinh th\u00e1i phong ph\u00fa v\u1edbi h\u00e0ng ngh\u00ecn \u1ee9ng d\u1ee5ng b\u1ed5 tr\u1ee3.<\/li>\n<\/ul>\n<p>Salesforce ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c doanh nghi\u1ec7p mu\u1ed1n \u0111\u1ea7u t\u01b0 l\u00e2u d\u00e0i v\u00e0o qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Zoho_CRM\"><\/span><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-32305 size-large\" src=\"https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/salesforce-1024x576.jpeg\" alt=\"ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng\" width=\"696\" height=\"392\" srcset=\"https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/salesforce-1024x576.jpeg 1024w, https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/salesforce-300x169.jpeg 300w, https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/salesforce-768x432.jpeg 768w, https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/salesforce-696x391.jpeg 696w, https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/salesforce-1068x600.jpeg 1068w, https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/salesforce-747x420.jpeg 747w, https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/salesforce.jpeg 1366w\" sizes=\"(max-width: 696px) 100vw, 696px\" \/>3. Zoho CRM<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Zoho CRM<\/strong> l\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn, h\u1ed7 tr\u1ee3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<p>T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/p>\n<ul>\n<li>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng, d\u1ef1 \u00e1n, v\u00e0 h\u1ee3p \u0111\u1ed3ng.<\/li>\n<li>T\u00edch h\u1ee3p AI \u0111\u1ec3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 d\u1ef1 \u0111o\u00e1n xu h\u01b0\u1edbng.<\/li>\n<li>T\u00edch h\u1ee3p v\u1edbi c\u00e1c \u1ee9ng d\u1ee5ng kh\u00e1c trong h\u1ec7 sinh th\u00e1i Zoho.<\/li>\n<\/ul>\n<p>\u01afu \u0111i\u1ec3m:<\/p>\n<ul>\n<li>Gi\u00e1 c\u1ea3 h\u1ee3p l\u00fd, ph\u00f9 h\u1ee3p v\u1edbi nhi\u1ec1u lo\u1ea1i h\u00ecnh doanh nghi\u1ec7p.<\/li>\n<li>Giao di\u1ec7n \u0111\u01a1n gi\u1ea3n, d\u1ec5 s\u1eed d\u1ee5ng.<\/li>\n<\/ul>\n<p>Zoho CRM l\u00e0 l\u1ef1a ch\u1ecdn tuy\u1ec7t v\u1eddi cho c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf mu\u1ed1n t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_Microsoft_Dynamics_365\"><\/span><strong>4. Microsoft Dynamics 365<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Microsoft Dynamics 365<\/strong> l\u00e0 gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n, k\u1ebft h\u1ee3p gi\u1eefa CRM v\u00e0 ERP.<\/p>\n<p>T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/p>\n<ul>\n<li>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng, t\u00e0i ch\u00ednh, v\u00e0 chu\u1ed7i cung \u1ee9ng.<\/li>\n<li>T\u00edch h\u1ee3p s\u00e2u v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 c\u1ee7a Microsoft nh\u01b0 Excel, Outlook, v\u00e0 Teams.<\/li>\n<li>Kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u m\u1ea1nh m\u1ebd.<\/li>\n<\/ul>\n<p>\u01afu \u0111i\u1ec3m:<\/p>\n<ul>\n<li>Ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p l\u1edbn c\u1ea7n qu\u1ea3n l\u00fd nhi\u1ec1u kh\u00eda c\u1ea1nh c\u00f9ng l\u00fac.<\/li>\n<li>T\u00ednh b\u1ea3o m\u1eadt cao.<\/li>\n<\/ul>\n<p>Microsoft Dynamics 365 mang \u0111\u1ebfn gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n cho c\u00e1c doanh nghi\u1ec7p \u0111ang t\u00ecm ki\u1ebfm s\u1ef1 \u0111\u1ed3ng b\u1ed9 trong quy tr\u00ecnh l\u00e0m vi\u1ec7c.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_Pipedrive\"><\/span><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-32306\" src=\"https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/microsoft-dynamic-365.jpeg\" alt=\"ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng\" width=\"696\" height=\"489\" srcset=\"https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/microsoft-dynamic-365.jpeg 839w, https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/microsoft-dynamic-365-300x211.jpeg 300w, https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/microsoft-dynamic-365-768x539.jpeg 768w, https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/microsoft-dynamic-365-696x489.jpeg 696w, https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/microsoft-dynamic-365-598x420.jpeg 598w, https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/microsoft-dynamic-365-100x70.jpeg 100w\" sizes=\"(max-width: 696px) 100vw, 696px\" \/>5. Pipedrive<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Pipedrive<\/strong> l\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng t\u1eadp trung v\u00e0o t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng.<\/p>\n<p>T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/p>\n<ul>\n<li>Giao di\u1ec7n th\u00e2n thi\u1ec7n, t\u1eadp trung v\u00e0o qu\u1ea3n l\u00fd pipeline b\u00e1n h\u00e0ng.<\/li>\n<li>T\u00edch h\u1ee3p c\u00f4ng c\u1ee5 theo d\u00f5i email v\u00e0 cu\u1ed9c g\u1ecdi.<\/li>\n<li>B\u00e1o c\u00e1o tr\u1ef1c quan, d\u1ec5 hi\u1ec3u.<\/li>\n<\/ul>\n<p>\u01afu \u0111i\u1ec3m:<\/p>\n<ul>\n<li>\u0110\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 s\u1eed d\u1ee5ng.<\/li>\n<li>Ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p nh\u1ecf v\u00e0 \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng.<\/li>\n<\/ul>\n<p>Pipedrive l\u00e0 l\u1ef1a ch\u1ecdn l\u00fd t\u01b0\u1edfng cho c\u00e1c \u0111\u1ed9i b\u00e1n h\u00e0ng mu\u1ed1n t\u1eadp trung v\u00e0o hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"6_Freshsales\"><\/span><strong>6. Freshsales<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Freshsales<\/strong> l\u00e0 ph\u1ea7n m\u1ec1m CRM \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf d\u00e0nh ri\u00eang cho c\u00e1c doanh nghi\u1ec7p b\u00e1n h\u00e0ng.<\/p>\n<p>T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/p>\n<ul>\n<li>Theo d\u00f5i to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng.<\/li>\n<li>T\u00edch h\u1ee3p c\u00f4ng c\u1ee5 g\u1eedi email v\u00e0 g\u1ecdi \u0111i\u1ec7n tr\u1ef1c ti\u1ebfp t\u1eeb \u1ee9ng d\u1ee5ng.<\/li>\n<li>T\u00edch h\u1ee3p AI h\u1ed7 tr\u1ee3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u.<\/li>\n<\/ul>\n<p>\u01afu \u0111i\u1ec3m:<\/p>\n<ul>\n<li>Gi\u00e1 c\u1ea3 h\u1ee3p l\u00fd.<\/li>\n<li>T\u00edch h\u1ee3p nhi\u1ec1u c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 b\u00e1n h\u00e0ng.<\/li>\n<\/ul>\n<p>Freshsales ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t gi\u1ea3i ph\u00e1p CRM chuy\u00ean nghi\u1ec7p.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"7_Insightly\"><\/span><strong>7. Insightly<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Insightly<\/strong> l\u00e0 ph\u1ea7n m\u1ec1m CRM k\u1ebft h\u1ee3p qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c.<\/p>\n<p>T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/p>\n<ul>\n<li>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng v\u00e0 d\u1ef1 \u00e1n c\u00f9ng l\u00fac.<\/li>\n<li>T\u00edch h\u1ee3p c\u00e1c c\u00f4ng c\u1ee5 ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng.<\/li>\n<li>B\u00e1o c\u00e1o ph\u00e2n t\u00edch d\u1eef li\u1ec7u chi ti\u1ebft.<\/li>\n<\/ul>\n<p>\u01afu \u0111i\u1ec3m:<\/p>\n<ul>\n<li>Ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf.<\/li>\n<li>Giao di\u1ec7n \u0111\u01a1n gi\u1ea3n, d\u1ec5 s\u1eed d\u1ee5ng.<\/li>\n<\/ul>\n<p>Insightly l\u00e0 l\u1ef1a ch\u1ecdn t\u1ed1t cho c\u00e1c doanh nghi\u1ec7p c\u1ea7n k\u1ebft h\u1ee3p gi\u1eefa qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"8_Bitrix24\"><\/span><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-32307\" src=\"https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/11\/insighty.avif\" alt=\"ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng\" width=\"696\" height=\"413\" \/>8. Bitrix24<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Bitrix24<\/strong> l\u00e0 gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n, k\u1ebft h\u1ee3p nhi\u1ec1u t\u00ednh n\u0103ng trong m\u1ed9t n\u1ec1n t\u1ea3ng duy nh\u1ea5t.<\/p>\n<p>T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/p>\n<ul>\n<li>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng, d\u1ef1 \u00e1n, v\u00e0 c\u00f4ng vi\u1ec7c.<\/li>\n<li>H\u1ed7 tr\u1ee3 g\u1ecdi \u0111i\u1ec7n v\u00e0 g\u1eedi email tr\u1ef1c ti\u1ebfp t\u1eeb \u1ee9ng d\u1ee5ng.<\/li>\n<li>Giao di\u1ec7n hi\u1ec7n \u0111\u1ea1i, th\u00e2n thi\u1ec7n.<\/li>\n<\/ul>\n<p>\u01afu \u0111i\u1ec3m:<\/p>\n<ul>\n<li>Phi\u00ean b\u1ea3n mi\u1ec5n ph\u00ed v\u1edbi nhi\u1ec1u t\u00ednh n\u0103ng c\u01a1 b\u1ea3n.<\/li>\n<li>Ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf.<\/li>\n<\/ul>\n<p>Bitrix24 mang \u0111\u1ebfn gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd \u0111a n\u0103ng v\u00e0 hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"9_Mondaycom\"><\/span><strong>9. Monday.com<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Monday.com<\/strong> l\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 kh\u00e1ch h\u00e0ng linh ho\u1ea1t, h\u1ed7 tr\u1ee3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c.<\/p>\n<p>T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/p>\n<ul>\n<li>T\u00f9y ch\u1ec9nh quy tr\u00ecnh l\u00e0m vi\u1ec7c theo nhu c\u1ea7u doanh nghi\u1ec7p.<\/li>\n<li>T\u00edch h\u1ee3p c\u00f4ng c\u1ee5 theo d\u00f5i v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u.<\/li>\n<li>H\u1ed7 tr\u1ee3 \u0111a n\u1ec1n t\u1ea3ng.<\/li>\n<\/ul>\n<p>\u01afu \u0111i\u1ec3m:<\/p>\n<ul>\n<li>Giao di\u1ec7n \u0111\u1eb9p m\u1eaft, d\u1ec5 s\u1eed d\u1ee5ng.<\/li>\n<li>Ph\u00f9 h\u1ee3p v\u1edbi nhi\u1ec1u lo\u1ea1i h\u00ecnh doanh nghi\u1ec7p.<\/li>\n<\/ul>\n<p>Monday.com l\u00e0 l\u1ef1a ch\u1ecdn tuy\u1ec7t v\u1eddi cho doanh nghi\u1ec7p c\u1ea7n gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd linh ho\u1ea1t.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"10_VTC_POS\"><\/span><strong>10. VTC POS<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>VTC POS l\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng v\u00e0 b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p, \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a c\u00e1c doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c doanh nghi\u1ec7p trong l\u0129nh v\u1ef1c F&amp;B.<\/p>\n<p>T\u00ednh n\u0103ng n\u1ed5i b\u1eadt:<\/p>\n<ul>\n<li>H\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng chi ti\u1ebft v\u00e0 \u0111\u1ed3ng b\u1ed9.<\/li>\n<li>T\u00edch h\u1ee3p \u0111a k\u00eanh b\u00e1n h\u00e0ng, t\u1eeb tr\u1ef1c ti\u1ebfp \u0111\u1ebfn online.<\/li>\n<li>B\u00e1o c\u00e1o doanh thu v\u00e0 ph\u00e2n t\u00edch hi\u1ec7u qu\u1ea3 kinh doanh theo th\u1eddi gian th\u1ef1c.<\/li>\n<\/ul>\n<p>\u01afu \u0111i\u1ec3m:<\/p>\n<ul>\n<li>Giao di\u1ec7n th\u00e2n thi\u1ec7n, d\u1ec5 thao t\u00e1c cho c\u1ea3 ng\u01b0\u1eddi m\u1edbi.<\/li>\n<li>T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng, t\u0103ng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c.<\/li>\n<li>H\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i v\u1edbi c\u00e1c thi\u1ebft b\u1ecb ph\u1ea7n c\u1ee9ng nh\u01b0 m\u00e1y in h\u00f3a \u0111\u01a1n, m\u00e1y qu\u00e9t m\u00e3 v\u1ea1ch.<\/li>\n<\/ul>\n<p><em>Ngo\u00e0i t\u00ednh n\u0103ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng, \u1ee9ng d\u1ee5ng VTC POS c\u00f2n h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng t\u1eeb xa, \u0111a chi nh\u00e1nh, qu\u1ea3n l\u00fd v\u00e0 ph\u00e2n quy\u1ec1n nh\u00e2n s\u1ef1 gi\u00fap ti\u1ebft ki\u1ec7m chi ph\u00ed, th\u1eddi gian; s\u1ebd gi\u00fap t\u1ed1i \u01b0u c\u00e1c c\u00f4ng vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 duy tr\u00ec hi\u1ec7u qu\u1ea3 kinh doanh c\u1ee7a b\u1ea1n.<\/em><\/p>\n<p><em>T\u1ea3i v\u00e0 tr\u1ea3i nghi\u1ec7m <strong>VTC POS<\/strong> v\u1edbi n\u0103m \u0111\u1ea7u mi\u1ec5n ph\u00ed t\u1ea1i:<\/em><\/p>\n<p><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=epos.vtc.stockmanagment.sale&amp;hl=vi&amp;gl=US\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31394 aligncenter td-animation-stack-type0-2\" src=\"https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/09\/Icons-Google-play.png\" alt=\"\" width=\"179\" height=\"52\" \/><\/a><a href=\"https:\/\/apps.apple.com\/dk\/app\/vtc-pos-qu%E1%BA%A3n-l%C3%BD-nh%C3%A0-h%C3%A0ng-cafe\/id6480577568?l=da&amp;platform=iphone\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31393 aligncenter td-animation-stack-type0-2\" src=\"https:\/\/vtcpay.vn\/blog\/wp-content\/uploads\/2024\/09\/Icons-App-Store.png\" alt=\"\" width=\"179\" height=\"53\" \/><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Ket_luan\"><\/span><strong>K\u1ebft lu\u1eadn<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng hi\u1ec7u qu\u1ea3 kinh doanh. M\u1ed7i ph\u1ea7n m\u1ec1m \u0111\u1ec1u c\u00f3 nh\u1eefng \u01b0u \u0111i\u1ec3m ri\u00eang, t\u00f9y thu\u1ed9c v\u00e0o nhu c\u1ea7u v\u00e0 ng\u00e2n s\u00e1ch c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 l\u1ef1a ch\u1ecdn gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i \u0111\u1ec3 doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng. S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng (CRM &#8211; Customer Relationship Management) kh\u00f4ng ch\u1ec9 gi\u00fap t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c m\u00e0 c\u00f2n c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":32304,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Top ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t - VTC Pay Blog<\/title>\n<meta name=\"description\" content=\"S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 gi\u00fap t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c m\u00e0 c\u00f2n c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vtcpay.vn\/blog\/top-phan-mem-quan-ly-khach-hang-tot-nhat.html\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t - 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